Refund policy
At Shupio, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Include all original packaging, accessories, and tags
Be accompanied by proof of purchase.
Items returned without prior approval may not be accepted.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable digital products
- Personal care items that have been opened
- Customized or personalized products
- Final sale or clearance items
Damaged or Incorrect Items
Please inspect your order upon delivery. If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery at support@shupio.com with photos of the issue.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items that are defective or damaged. Contact us at support@shupio.com to request an exchange.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.